Insights

Sales

RV Dealership Software and Bus Dealership Software articles and tips to help manage your sales department and generate more revenue.

  • Own the Phone in Four Easy Steps

    Own the Phone in Four Easy Steps

    Dealers are in consensus, the phone is important. But they are living with that uneasy feeling that comes with also knowing that they are mediocre, at best, when it comes to handling the phones. They have tried hundreds of different tricks and threats to solve the ever-present issue that they are reminded of every time

  • 5 Key Traits of Successful Salespeople

    5 Key Traits of Successful Salespeople

    Anyone who’s ever worked in sales knows it can be an incredibly rewarding career — and it can also be a very challenging one. Salespeople have to mediate the emotional roller coaster that comes with the role’s unpredictable mix of wins, losses and rejections. There are a few character traits the most successful salespeople share

  • Unit Damage – Which Policy Is the Best Policy?

    Unit Damage – Which Policy Is the Best Policy?

    How much should you tell a potential customer about the condition of a vehicle in your lot? Where do you draw the line between total honesty and doing what is best for your business? First, let’s look at the legal requirements that pertain to this question.  States have their own requirements for unit damage disclosure before

  • The Top 3 Misconceptions When Selecting A Credit Card Processor

    The Top 3 Misconceptions When Selecting A Credit Card Processor

    1. One Low Rate Misconception – More often than not when payment processing sales reps pitch their services they only quote one rate that may sound something like 1.29%. This leads the business owner to believe that this is the only rate that will ever be charged for all payment processing services. Reality – There are many more

  • Dealer Compensation Doesn’t Always Equal Rate Markup

    Dealer Compensation Doesn’t Always Equal Rate Markup

    This article originally appeared in the September/October 2015 issues of the NIADA State Magazines. In recent years, the Consumer Financial Protection Bureau (CFPB) has made it widely known it does not support lenders compensating dealers for loan originations through the practice of rate markups. And, most recently, the CFPB has taken steps to increase its

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