Insights

Service

RV Dealership Software and Bus Dealership Software service department articles and tips to help manage your business.

  • The Core Beliefs of Better Businesses

    The Core Beliefs of Better Businesses

    To succeed, businesses must create an atmosphere of honest and ethical behavior within the workplace. The level of honesty associated with a corporation impacts the very livelihood of the business and can affect relationships beyond the internal infrastructure of the company. Vendors, customers and the surrounding community all expect and deserve to deal with a

  • Skills for Great Customer Service

    Skills for Great Customer Service

    Consumers do not become clients or customers unless they are impressed with how they are treated. Customer service personnel are instrumental in attracting lifelong customers.  Performance from your customer service staff must make your customers feel engaged, assisted, and appreciated.  Whether on the phone, answering email, or on social media, your company’s customer service department

  • Flat Rate and Your Shop

    Flat Rate and Your Shop

    I frequently talk with dealerships that have not yet adapted Flat Rate billing and technician pay programs in their service departments.  Without a clear understanding of the benefits and how to effectively quote and bill repairs, moving your shop over to Flat Rate can seem daunting.  There are numerous benefits for your clients, your technicians

  • Are Warranty Procedures Hurting Your Bottom Line?

    Are Warranty Procedures Hurting Your Bottom Line?

    A large warranty receivables account or a manufacturer audit can be a serious concern for many dealerships.  Employee turnover, sloppy documentation, issues with warranty procedure compliance, inefficient paperwork processing and a lack of training can all contribute to rejected claims and lost revenue. If possible, hire a dedicated warranty administrator that will handle warranty claims

  • How to Improve Service Department Profitability, Part 2

    How to Improve Service Department Profitability, Part 2

    Part 2 of 2: Analyze Rates In the last eMag article, we discussed how the first step to achieving profitability is to examine the Facility Utilization and Labor Sales potential. Once the potential has been calculated, a comparison of the efficiency, productivity, proficiency, and penetration rates will reveal areas of needed improvement. Effective Labor Rate

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